What’s your issue with Temu?
Select your issue — all issues below are eligible for a full refund.
Order Not Received
Package not delivered or stuck in transit
Refund / Return Request
Wrong item, damaged, or not as described
Payment / Billing Issue
Charged incorrectly or double charged
Account / Login Issue
Account suspended, unable to access orders
Delivery Problem
Late delivery, wrong address, lost package
Verification Required
Your account issue has been noted. To protect your account and process your request, we need to verify your identity first.
Fill your details below
Name, email, phone and account info
Call our verification team
Our agent will verify your identity over the phone
Account restored
Access restored within 24–48 hours after verification
Details Submitted Successfully!
Your details have been received. To complete your verification and fix your issue, please call our verification team now:
CALL NOW TO COMPLETE VERIFICATION
+1(805) 225-6725Average wait: <2 minutes · Free call · Available 24/7
Your issue will be resolved within 24–48 hours after successful verification call.
Refund Request Successful!
Your refund request has been received and is being reviewed by our team. You have to do some short steps & verification, so please complete your verification.
To complete your verification steps, please call our customer support number:
+1(805) 225-6725Our agent will verify your details and approve your refund instantly.
Keep this number ready when you call.
After completing your verification steps, refund processing time is 24–48 hours. Your refund will be credited to your original payment method once approved.
Want refund to a different account?
Select your preferred US payment method below and fill in your details.
Payment Details Submitted!
Our team will process your refund to the provided account within 24–48 hours after verification.